Support page
G
Gossamer Clownfish
Role-based access to the support page
We would like to request the ability to configure access to the support page based on user roles.
From a governance, security, and privacy perspective, it is important for our organization to centralize all contact with support through the DORA team. Role-based access would help prevent individual users from directly contacting support by phone or email and would improve clarity and efficiency for both our organization and your support team.
We therefore consider role-based control of access to the support page a valuable enhancement and would appreciate confirmation whether this functionality is currently available or planned on the roadmap.
Elisa Roata
Hi Willem, thank you for your feedback! At this stage, I can share that we’ll be placing a strategic focus on roles and permissions this year, with a particular emphasis on improving support for group entities. While it’s too early to confirm whether this specific setting will be included, it’s a strong candidate based on your feedback. As part of this work, we may reach out for additional details once it makes sense to do so.